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Shipping and returns
Please review the delivery arrangements and return conditions before confirming your purchase. Contact our team on LINE with the product code and delivery address.
Shipping from Thailand
We ship from Thailand to destinations served by the EMS World network. Please confirm service availability for your address with our team before payment.
Shipping is quoted individually because parcel sizes and destinations vary. We confirm the delivery method, charge and estimated transit time before you pay.
We dispatch within 1–3 business days after confirming your order and payment. Dispatch time is separate from transit time. International delivery times can also be affected by customs processing and local postal services.
Returns within Thailand
For orders delivered within Thailand, the return window is 7 days after delivery. Contact us on LINE within this window and before sending the item back.
Items must remain unopened and in the same condition as sent, with all supplied packaging, accessories, cards and documents.
The buyer pays return delivery. Confirm the return arrangements and delivery charges with our team before sending the parcel.
Inspection and refunds
Within 3–5 business days of receiving your return, we inspect the item and issue any approved refund through the original payment method. Your payment provider may need additional time to credit the refund to your account.
We compare the returned item, its identifying details and supplied accessories with what we sent. If the returned item has additional damage, is in a worse condition than when supplied, or has been substituted, we may reduce or refuse the refund according to our findings. We will explain the reason and amount of any deduction or refusal. Existing wear or damage present when we supplied the item is not a reason for a deduction.
International orders
We do not accept returns for orders delivered outside Thailand, except where required by applicable law. Please review the condition, dimensions, accessories and photographs before payment, and ask for further details if needed.
Arrange a return or report a problem
Contact us on LINE with your product code, purchase details, delivery date and reason for contacting us. Our team will confirm the return address and next steps. Please do not send a return before contacting us.
If an item arrives damaged, is incorrect or has another problem, contact us promptly with photographs and keep the packaging. This policy does not limit any rights you have under applicable law.